Commentary

Transforming Singapore’s service quality

The Customer Service Index of Singapore reports that Singapore has been steadily improving on its levels of customer service in recent years. Agencies like SPRING Singapore and WDA, for instance, have introduced numerous accreditations, awards, public campaigns, and training programmes that seek to improve on the level of service excellence.

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Transforming Singapore’s service quality

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10 things to keep in mind for a successful Singapore Employment Pass application

Recently, in Parliament, ministries discussed strategies to keep Singapore abundant with opportunities for all Singaporeans. These include implementing the Fair Consideration Framework and jobsbank.gov.sg come 1 August 2014. In light of these, and the tougher eligibility criteria, businesses must be smart about applying for Singapore Employment Passes.

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6 game-changers for PMEs in Singapore

Despite much media coverage this year on changes that affect PMEs at work, not everyone is aware of how these changes affect their labour rights and bargaining power at work.

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Fair Consideration Framework: How will the new advertising requirement affect your business?

As a prelude to the mandatory job advertising for Employment Pass (EP) applications under the Fair Consideration Framework (FCF) on 1 August 2014, the new Jobs Bank portal and the revamped Employment Pass Online (EP Online) portal are being tested by selected employers and individuals.

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Does Singapore care about the World Cup?

Is the World Cup in danger of passing Singapore by? I say that on the basis that there is very little commercial and marketing activity by brands around the World Cup actually going on in Singapore. Is this because the Great Singapore Sale dominates every June and July or because brands can’t justify the marketing or do they think people here don’t care?

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How do you crowdsource content marketing in Singapore?

So you have decided to have a brand advocate/social influencer program and found your natural brand advocates in Singapore. How do you now empower them to create content and drive conversation?

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What internal audit means to Singapore businesses

Cash in hand that does not agree with cash balances in books of accounts, bogus bank accounts, ghost workers – these are just a few of the things that have been identified and rectified by internal auditors in the past.

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What you don't know about cyber insurance in Singapore

Almost everyone I know in Singapore has bought something online. While you’re busy ordering that new book, paying a bill, or booking a great holiday deal, there should be a hint of uneasiness.

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What firms can learn now from Singapore PM's 10th National Day Rally Speech

In his 10th National Day Rally Speech, Singapore’s Prime Minister Lee Hsien Loong called for top schools to admit more than just the brightest students. He spoke about admitting students with character, drive, resilience, and leadership.

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What Singapore HR execs should know about passive talents

As economies in Southeast Asia expand, demand for leadership roles also continues to grow. Multinational companies in business hubs like Singapore need to leverage every effective method possible to identify and court experienced top talent. Looking both within and externally will enable them to build a solid leadership bench.

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What you need to know about corporate governance in Singapore

When the Monetary Authority of Singapore (MAS) issued a revised Code of Corporate Governance (“the Code”) in May 2012, a few changes stood out. Chief among them involved the composition of listed companies’ Board of Directors, with the role of independent directors given prominence: an independent director cannot be one who is a “10 percent shareholder” i.e. someone who owns 10 percent or more of a company’s voting shares, nor can he be an immediate family member of such a person.

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What's next for the Singaporean brands?

Elsie Chan (not her real name) is a 34 year-old true-blue Singaporean. Being a marketing director in a pharmaceutical company, her high-life juggles between airport terminals.

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Why Singaporean organisations struggle to innovate

It can be argued that Singapore has been one of the most innovative nations in the world. To reach first world status well before its 50th anniversary as a nation, to be described as a model for governance processes, and to be a world leader on so many fronts without having a plethora of natural resources is an amazing feat by any standards.

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Where Singapore lies in the changing Corporate Real Estate landscape

Singapore hosted the CoreNet Global APAC Summit 2014 and, as the event drew to close, I began to reflect on the changing landscape for corporate real estate (CRE) professionals in Asia and what the evolving criteria and considerations are for CRE decision-makers as we move further into 2014 and look to 2015.

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