CapitaLand to attach robotic product collector arms to Funan mall

It unveiled its plans that also involve a 24-hour click-and-collect shopping drive-thru.

CapitaLand Mall Trust's Funan mall unveiled its plan to digitise customer analytics within its premises, deploy automated guided vehicles (AGV), attach a robotic arm in its retail setting, and implement a 24-hour click-and-collect drive-thru.

"As omnichannel retailing becomes the new reality, Funan is racing ahead to become Singapore’s first online-and-offline (O&O) shopping mall integrating online, offline, data and logistics aimed at empowering retailers’ omnichannel strategy and transforming the customer experience," it said in an announcement.

The plan involves integrating app-based booking of all the mall's facilities in the CapitaStar members' app, which includes a smart carpark feature and the recently launched e-payment platform StarPay.

CapitaLand also aims to have AGVs pick up shoppers’ purchases from the store to deposit the bags at one of the 100 click-and-collect boxes at its basement through its automated concierge service.

"Shoppers can self-collect their purchases with a QR code sent to their phone at their own convenience, or utilise the 24-hour drive-thru collection service, which is fitted with a state-of-the-art robotic arm that can retrieve their merchandise – a huge convenience for those who can only pick up their purchases after Funan’s operating hours," it added. 

CapitaLand noted that Funan’s adoption of AGVs and robotic arm marks Singapore’s first such deployment in a retail setting. The AGVs are also equipped with a laser-based navigation system and do not require embedded lines or magnetic strips on the ground for navigation.

The company added that it also plans to collect transaction data from in-store smart terminals generated by CCTV cameras outside the stores, which capture footfall and demographic data throughout the mall and into each store. 

CapitaLand Mall Trust Management CEO Tony Tan commented, "As a native O&O mall with omnichannel retail infrastructure enabled by the latest technology, Funan is well-positioned to attract quality tenants who are able to adapt to and excel in this fast-changing retail landscape.”

Get Singapore Business Review in your inbox
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

This is supported by Lao PDR, Thailand, and Malaysia.
Re-exports, meanwhile, saw a jump by 19% in the same month.
SNACK Investment will be available for consumers for as low as $1.
The programme is done in partnership with 10x1000 Tech
The maturity date for these notes will be in 2028.
Assets in this category experienced a jump to $10b in less than three years.
CityDev, SATS, and Mapletree Logistics Trust showed the most growth.
Limiting the entry of foreign workers would not result in more jobs for Singapore, Wong said.
They also agree to explore other collaboration opportunities.
It creates a one-stop ecosystem that connects its users to EV car dealers.
Its passenger capacity remained steady at 32% of pre-COVID levels.
This would increase the opportunities for cross-border investments.
A return to pre-pandemic levels, however, could take two to three years.
HongKongLand and SGX showed the most growth today.